Exciting News: Helen and the team at Fresh Faces Medical Aesthetics are merging with The Aesthetics Hub in Crosby Village Click for more information

Award Winning Medical Aesthetic clinic in Liverpool providing medical grade treatments

About Us

Bookings, Cancellations and Payment Policy

Consultations, Bookings and Treatments during the current Pandemic.

A £25 booking fee will be taken for all appointments, during the current pandemic all consultations and reviews will be carried out via secure video link. Only certain Medical treatments will be carried out in clinic when safe to do so. All  treatments that are booked will at this point have to be paid for in full prior to treatment. Part payment for your prescription and following a Covid 19 assessment the remainder.  

Prescription only treatments.

Many treatments that we provide can only be carried out after a full consultation, diagnosis and prescribing of appropriate treatment. Essentially at this time prescription only medical  treatments that require only minimal contact  and can be performed with you wearing a surgical mask which we will provide will be carried out.  Prescriptions are patient specific and can only be used for you the named patient, there for all prescription treatments are paid for in full when the prescription is written.  Prescription items cannot be reimbursed after the prescription has been dispensed, this is one of the reasons why after consultation we give you time to cool off so as to be sure you are making the right decision.

Payment options include BAC’s, Online Invoice, Contactless Card  we no longer accept cheques and cash is currently not an option.


We operate a system which we feel is both fair to patients and practitioner, currently we are living in exceptional circumstances. During the covid 19 pandemic we  ask for your understanding  as  Insufficient notice for any other reason than Covid 19 related make it impossible for us to refill the appointment as every patient must complete a Covid health screening questionnaire and assessment before they can come into the clinic.  During Covid 19 should you be unable to attend because you are self isolating or we decline to treat you because we believe it is not safe to do so if your prescription has not yet been dispensed we can reimburse or hold on until you can attend. However if the prescription has already been dispensed we are unable to refund the prescription component, in this case your prescription will be kept safely and securly until you can attend.

Appointments may occasionally have to be rescheduled by the clinic at short notice should any emergencies occur or should the practitioner find they have to self isolate. We aim to be as flexible as possible when booking appointments and ask that patients please cooperate in these instances.